What is Quality Management?

The best description of Quality Management (QM) I have come across is: QM is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. It includes determining a quality policy, creating and implementing quality planning and assurance, and quality control and improvement. QM is focused not only on product and service quality but also on the means to achieve it.

Why is It Important?

Proper QM is an organized and ongoing process of improving the quality of a company’s outputs and finding and/or eliminating equipment errors and employee training deficiencies. It will help lower costs, streamline supply chains, help customer service and improve the overall quality of a company’s products and services, thereby creating higher revenues for the company and a safe environment in which to operate.

A Quality Management System (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and continuously improve its effectiveness and efficiency. A QMS enables a business to protect its reputation, accelerate change and meet customer needs.


Knowing what QM is and the benefits of a QMS should help build the business case to acquire a solution. It does not need to be expensive and can be implemented in stages. It will improve your organization’s overall quality, improve safety, lower costs, reduce administrative time, free up resources, reduce stress, and ultimately provide a significant return on investment. And if that is not enough, consider that a QMS will also protect against litigation or criminal charges if something catastrophic happens on the job site.

With a QMS in place, your company is not relying on “hard to share” spreadsheets, drives, or mountains of paperwork stored in filing cabinets or banker boxes. Instead, managers will have their fingers on the company’s pulse and, with a stroke of a computer key, can access data at any time and any place.

In addition, management will have peace of mind knowing that everything possible is being done to keep the company compliant, safe and functioning properly… and let’s face it, everyone deserves a sound, stress-free sleep at night!


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